FAQ: Migration of users’ data
What is the context of the migration of users’ data?
In order to modernize its library management software, the Swiss National Library has acquired an efficient IT tool from the Ex Libris company. Between April 2018 and October 2018, personal data related to each user’s account will be transferred to the software provider company, Ex Libris.
What do you mean by personal data?
Only the data necessary to provide services to users, i.e.:
- Last name and first name
- Date of birth
- Email address
- Current items on loan
Where were the data stored before?
Until the final migration of the Swiss National Library’s system, the data were stored at the FOITT (Federal Office of Information Technology, Systems and Telecommunication) in Bern, just like the majority of data in the federal administration.
Where are the data physically stored in the new system?
The data are stored on servers belonging to the software provider, Ex Libris. The servers are located in Amsterdam, The Netherlands. Ex Libris observes the highest standards of security in data processing and protection of information. In addition, Dutch law offers similar guarantees to Swiss law (PDF, 254 kB, 13.11.2017) regarding the processing and management of personal data.
How are my personal data used?
The transferred data are only used in the same way as they have been used until now and are not passed on to third parties.
I don’t want my data to be transferred, what should I do?
You may tell us this using the stamped addressed envelope we have provided mid-November or by e-mail to firstname.lastname@example.org.
Please note that this means you accept that you will no longer benefit from some of the Swiss National Library’s services, in particular that you may no longer borrow documents.
Who has access to my personal data?
Only Swiss National Library staff who need to access personal data in order to provide a service (for example, a loans desk or information desk) may access the data. Each access right is granted individually and strictly monitored.
What is the exact schedule for data migration ?
A test migration will take place in April 2018, and the definitive data migration will take place in October 2018.